FAQ

Frequently Asked Questions

Common Question

You can enjoy a 14 days Free Trial of any chosen plan and see all of the great features that Anatrax offers.
Yes, but it is limited with features and monthly impressions amount. You can try it for free and see how it works. No credit card details needed!
Impression represents a single displayed trigger on your website. Based on the number of website visitors you can choose the proper plan that will fit your needs.
We identify the user's name and surname while he/she logging in and leave the email address, or by checking the public database. If we could not identify the name and surname of the user we recognize this user as anonymous. For those anonymous users, we generate random names and surnames to make it easy to identify in the lead list and other sections of the dashboard. As soon as we identify the users' name and surname, we update all lists with real name and surname automatically. Randomly generated names and surnames of anonymous users will not appear in the exported file. All users are real persons and not include any bot. All automated bots are excluded from triggers totalizer therefore it is not affecting your impression balance at all.
Our plans are limited by a number of monthly impressions. Based on the number of website visitors you can choose the plan that will fit your needs.
In order to delete a badge, you need to use one of the paid plans.
We protect your data with advanced security measures. All your data is encrypted and stored securely with one way hashing algorithm to protect your passwords from anyone seeing. We use Stripe for payment processing. We never store your card details on our servers. Check our Privacy Policy for more information.
We count monthly unique visitors, not impressions, since we always track data, conversions, analytics etc. You should add Anatrax to pages you want to track or display notifications on. If you add Anatrax to your homepage for example, but you do not show any notifications on that page, we will still count visitors that landed on that page. You should add Anatrax to pages you want to track or display notifications on.
Learn what it means to have only 1 notification type active when using the free plan Anatrax offers a free forever plan with no time limitation, credit card details, or trials required. Using the free plan you can only have one active social proof notification on your website.Anatrax offers a variety of social proof types generally referred to as "notifications" since we show social proof in a notification style on your website.
It only takes a few minutes to setup Anatrax on your Shopify shop. Once you are done, we'll start displaying your visitor's activity and increase your conversion rates right away!
After you’re done with connecting your Intercom or your own Custom Data, you may proceed to the customization of the Cue itself.
Yes, we let you create fakes Social Proof notifications by importing your own data on our platform.
As long as you can add a snippet of code onto each page you want Anatrax to display – it will work. This includes WordPress, ClickFunnels, LeadPages, InstaPage, PayKickstart, checkout pages, and lots more.
This discount is only available for a limited time. In the future, we will be increasing the current pricing to a higher monthly fee.
The Anatrax ‘Pixel’ is a small line of code that you add to the header of your website. The Pixel is what loads your Nudges on the pages of your site.
Yes! Anatrax offers a 7-day Free Trial. You can only sign up for one and, after that, you will have to pick a paid plan to access the app.
The trial includes all the features that the Genius plan provides. This includes: Social Proof, FOMO, Urgency and Friction Nudges Automatic translation into 20+ languages Advanced integrations with every major website platform Nudges that display reviews from Google Places, Trustpilot and Capterra All style settings, with the exception of removing Anatrax branding Over the 7-day period, you can add unlimited websites, but are limited to 20,000 Unique Visitors.
Not legal advice, but friendly information about how we approach digital data collection liabilities.

Authentication

Based on your visitor's count you have to choose your subscription plan as those are limited with monthly impressions count. Check out the pricing section for more details.
No! Anatrax uses only data coming from your website, you can not create notifications manually. We are against any fake data and provide true website dynamics in a safe environment for honest marketers.
Impression represents a single displayed trigger on your website.
Anatrax requires you as a customer to have a backlink to their website (just like Anatrax has), but with Anatrax you can: Completely remove the Anatrax branding Use your own branding, like Powered By TopAgency. The option is available for paying customers only. If you're on the Starter plan, it's an additional $9/month, on other plans it's included for no additional cost.
No! We have engineered Anatrax with performance in mind. Here are several things you should know about Anatrax and why it had nothing to do with your website performance and speed: The Anatrax script is being loaded directly from one of AWS (Amazon Web Services) CDNs, depending on your visitor's location. The average load time is less than 200ms. Anatrax is being loaded asynchronously, meaning it won't block or interfere with your website content loading. Each of Anthrax's requests or resources is being GZIP compressed. If one of our servers is down or the script can't be loaded, you have nothing to worry about - it won't affect your visitors or website performance, it will simply do nothing.
No! We have engineered Anatrax with performance in mind. Here are several things you should know about Anatrax and why it had nothing to do with your website performance and speed: The Anatrax script is being loaded directly from one of AWS (Amazon Web Services) CDNs, depending on your visitor's location. The average load time is less than 200ms. Anatrax is being loaded asynchronously, meaning it won't block or interfere with your website content loading. Each of Anthrax's requests or resources is being GZIP compressed. If one of our servers is down or the script can't be loaded, you have nothing to worry about - it won't affect your visitors or website performance, it will simply do nothing.
Since officially launching Anatraxe on May 2018, we have collected more than 100 million different data points from more than 18,000 websites and online stores. Here are several takeaways and best practices to help you get the most out of your social proof notifications. Visitors click your notifications (average 4% CTR). Make them clickable and drive traffic to important pages. Design your notifications, use colors and contextual icons/gifs. Create at least one Stream notification. Show your notifications on mobile. Set your “Delay before first notification” to 0. Set your “Delay between notifications” to at least 4 seconds. Set your “Display each notification for” to at least 6 seconds. Keep your message short with no more than 12-15 words.
No We know it can really help you and your new product, but we are dedicated to providing our clients with an honest marketing strategy. Thanks for your understanding.
If you're just getting started, you'll be able to find your API Key during the onboarding wizard. For example, choose "WordPress".
We have developed a custom solution that especially favors shops and SaaS-es that are just starting out, as well as websites with low traffic. To begin, click on ADD YOUR DATA button.
Create Fake Social Proof. Even if you don't have any yet in 4 steps. Let's say you don't have enough conversions on your website, you want to persuade your visitors that you already have sales? Fortunately we have the solution, and it's quite simple. Firstly, you can only create false notifications with the widgets : Latest Conversion & Conversions Counter. Here we will take the example of Conversions Counter. The way remains the same for Latest Conversion - go to step 3 for more information about your fields. ? Info: we continuously update our widgets to improve UI and conversion, don't be surprised if the design doesn't look exactly like yours ? 1) Firstly, go to the "Data" tab of your notification 2) Click on "Import Data" 3) Insert your Data 4) Done It's done! Your fake data appears well on the widget.
What if you added a Nudge but it does not (immediately) show on your website? In this article, we go through the 5 most common reasons why the Nudge(s) you have chosen might not appear on your website, and what you can do to fix it. The Pixel is not installed correctly The Nudges have not been activated The targeting for your Nudges is not correct You are targeting the same pages in different Streams There is no live data on your website to display yet
If you choose annual billing, you receive your visitor allowance for the entire year at once. For example, if you choose the Plus plan (10,000 visitors/month) with annual billing, you receive 12 x 10,000 visitors = 120,000 visitors for the whole year. This means that you can use less than 10,000 visitors one month, and more than 10,000 the other. On monthly billing, unused visitors do not roll over to the next month. You start every month with the number of monthly visitors included in your plan.
Add filters and rules to sanitize your Fomo notification data in seconds. A few months after launching Fomo we realized something: not all incoming notification data is alike. Sometimes your connected app will have a first_name value, for example, and sometimes that value will be blank. With Fomo Filters and Template Rules, you can easily configure fallback defaults and ignore or modify event data altogether if it doesn't "look right." Setting up a couple of filters or rules for each of your connected integrations, when necessary, only takes a few seconds.

Pricing and Plan

Recurring charges, including monthly charges, are billed in USD every 30 days.
You can pay annually to get the minimum price for each plan or ask for a discount.
You can update your payment details, change your preferred payment method or delete your credit card at any time by going to the subscription settings of your account. You can access the subscription settings by clicking on the dropdown menu and clicking on the Subscription.
YES! We have a 30-day money-back guarantee for Anatrax. If for any reason you are not satisfied with Anatrax, just email our support at [email protected] with a copy of your receipt and your request.

Implementation

We protect your data with advanced security measures. All your data is encrypted and stored securely with one way hashing algorithm to protect your passwords from anyone seeing. We use Stripe for payment processing. We never store your card details on our servers. Check our Privacy Policy for more information.
Follow the steps below: Go to the "Settings" section and click the "Branding" tab. Enable the "Set custom 'powered by' branding" option. Set your own Powered By text and link (it's mandatory!) Set your own brand color (optional). Save your changes.
Notifications, pop ups, ads - they can annoy your customers real quick. Here are several settings you can change in order to make your notifications non-intrusive and appealing. Delay between notifications - this option can be found under Settings > Notifications and can be used to add a delay of XX seconds between notifications. This way you can lower the frequency of your notifications. Show once per session - this option will make sure your visitor sees your notification only once per session, and not on every page load. Allow users to opt out of seeing further notifications - this option can also be found under Settings > Notifications and can be used to let your visitors opt-out of seeing notifications on your website Maximum number of conversions to show (Stream notifications only) - use this to define how many Stream events to show. We show 10 by default but you can lower this number to show less Stream notifications, in case you have other active notification types as well. Ignore events that are older than - this option can be found under Notification Wizard > Customize and can be used to avoid showing old events. Use this to set the max time frame for your notifications. For example, you can ignore events that happened more than 60 minutes ago. This way, you'll always show the most recent events.
Of course. The option is available for paying customers only. If you're on the Starter package, it's an additional $9/month but free for all other plans.
You can display as many notifications as you wish on a single page URL and we will display them one after another.
Click Install in the top navigation bar Copy your code snippet or send it to your developers Follow the instructions to get Anatrax in your website or app in minutes You are good to go!
In order for Cue to work, the Javascript snippet you get from us has to be applied to your website. The code will always remain the same regardless of the editing and customization of your Cues. Here is where you can see the snippet provided.
In order for Cue to work, it will have to be either connected to the Intercom or filled with your own Custom Data. Read this article for additional insight into how you can easily connect and disconnect your Intercom account.
Anatrax resets your traffic limit on a rolling monthly basis. The date on which your reset occurs will depend on your sign-up date. You can check when your reset will occur by visiting the subscription page of your Anatrax account. Click on the icon in the bottom left corner and select ‘Subscription’. You can now see the reset date below your current plan.
If you reach the number of visitors included in your plan, your Nudges will simply stop appearing on your site. They will show again at the start of your new billing cycle. On your Plans & Billing page, you can see how many visitors you have left and when your billing cycle renews. We will not upgrade your plan automatically and you will not be billed extra when you reach your limit. However, if you choose to upgrade, you can do this at any time. We will send you an email if you get close to your limit, so you know when it’s time to upgrade to a larger plan.
Anatrax is much faster to load than most web notification apps. This is because of two things that make our pixel unusually light. We only load Anatrax after your web page has loaded, ensuring that your visitors will never experience additional loading time for Anatrax. We use a Content Delivery Network (CDN). Content Delivery Networks place servers at the exchange points between different networks, significantly improving speed.
Occasionally, we are asked whether it is possible to remove the Anatrax branding from the Nudges. While the Genius and Agency plans come with the option to remove the “Verified by Anatrax” and “Powered by Anatrax” labels, it may not be in your best interest to do so. Anatrax adds authentic, real-time Social Proof to your website to build trust. We add the “Verified by Anatrax ” label to increase trust by showing that the action you show in the Nudge is verified by a third party and not simply a fake event.
This feature allows you to set a limit for the monthly Fomo notifications of your website. For example, if you are allowed 50,000 notifications on your current plan and have 2 sites on your account, you can set 25,000 each of your two sites.
This guide uses ClickFunnels as an example integration.

Installation

It will take just a few minutes to create a campaign with simple 3 quick steps without any coding knowledge. See the “How it works?” page.
Yes! Anatrax works great across all screen types and resolutions.
After Cue is shown to your visitors several times, then Hot Cue comes into play to score an additional trust level. Hot Cue does this by showing the total amount of people who converted in the last 7 or 30 days. Combining both Cue and Hot Cue notifications significantly increases your conversion rates, whether you are a SaaS or eCommerce business.
Unfortunately, we don’t install the Pixel for you. We don’t have access to your source code, and here’s why you shouldn’t give us access either.
The Anatrax Pixel is a JavaScript snippet. This means that you can insert the snippet into your app if you use a JavaScript framework that runs in a browser. We support Chrome, Firefox, Safari and Edge. At this point, we do not support Anatrax for JavaScript outside the browser. This means you can try to install Anatrax in the JavaScript of your native mobile app (e.g. React Native, Angular NativeScript, Node) but we do not guarantee it’ll work.
Apps and WordPress Plugins are infamous for increasing load times. Speed is important, because your visitors might not be prepared to wait for more than a couple of seconds for your website to load. In fact, any second beyond 2 seconds of load time results in increased bouncing rates. This is exactly why we make an effort to ensure that Anatrax does not affect your website’s speed. If you use other apps or WordPress Plugins and you want to know if your website loads fast enough, it might be worth doing a speed check. You can easily do this with tools like Google PageSpeed Insights or Pingdom. Not only do they tell you how fast your website is, but they also show you which apps are slowing down your website and offer suggestions on how to increase speed.

User Settings

You can add as many websites as you want from one account but each website will be charged for a selected plan separately.
You can add as many websites as you want from one account but each website will be charged for a selected plan separately.
To control the different timing settings of of your notifications, follow these steps: Navigate to Settings > Notifications Change the relevant setting, and save. The saved settings will be applied to your notifications.
Yes! Anatrax offers a 7-day Free Trial. You can only sign up for one and, after that, you will have to pick a paid plan to access the app.
Recommendations for Anatrax Settings. Disable Anatrax on specific pages How to hide Fomo notifications on a page by page basis. Pausing Fomo Notifications How to pause Fomo on your live site temporarily. Fomo Roundups for Ecommerce Show off how many people bought a product in the last X hours. Creating a Page Rule Customize Fomo notifications by page path.